OK. I’m coming out of the shell I’ve been living in since April. Life is a little bit brighter. I feel OK about pursuing my business again. This Tuesday I will be attending my first unit meeting in at least 2 months. I am excited about this. Now I can finally pick up the purse I earned in June! (more…)
Well, it certainly has been a long time since I started the “Know Your Product” posts! I’m up tonight with lots of time on my hands so I’m going to dive right back in!
Masks
The primary function of a mask is to exfoliate the skin. Masks are part of the Classic Basic Skin Care line. This does not mean, however, that they cannot be paired with Time Wise. I use the Revitalizing Mask one in awhile to get a fresh feeling for my skin. I want to give the Clarifying Mask a shot one of these days as well. 
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The following information was sent to me last night by my director. I think it has some very helpful information and advice where product changes are concerned. Change is good. Remember that. Also remember, that it is against human nature to want to change. Most people reach a comfort zone, but sometimes, in order to improve, change must happen–even if it’s uncomfortable or even scary. These product changes are not the end of the world or the downfall of our MK businesses. They are just part of business as usual and adjustments will need to be made. This should be very useful information:
THIS IS VERY IMPORTANT INFORMATION - PLEASE READ THOROUGHLY!!!
If you’ve read your Applause magazine or been on-line to order recently, you’ve noticed that our product line is making some changes. And some of the current products have begun selling out. (more…)
There is an email circulating about donating sun sets to the military. The following is an email that was sent out to my unit. I have no idea who this NSD is (I’ve deleted all of the personal info from the original message); but it seems that although her heart may be in the right place, the design of this “charity” isn’t quite conducive to the needs of the military. Nor is it truly a charitable effort: (more…)
My director just sent this to our unit on email. It makes some good points to be aware of if a customer wants to return a product to you that is extremely old. I hadn’t thought about this being a problem, but apparently, you could have issues with product replacement if you’re dealing with something extremely outdated. These aren’t my director’s words. She received the email from another director who received it from an SNSD who received it from the director (whew! You see where I’m going). 
Please read on for the 411:
This is full of very helpful info about accepting a returned product from someone - or trading products. This needs to be covered in New Consultant Training:
I just got off the phone with the Product Replacement dept. I had a product replacement order on hold and I learned some interesting news I wanted to share.
The reason my order was on hold was that one of the products (eye shadow —dark purple “Iris” ) had a day code of 1996 !! Holy smokes that’s 10 years old. It was being returned by one of my really, really good customers that has been with me along time. I figured I would return it and see if the Co. would take it. She brought it to my open house to exchange because she just can not make the color work for her and has been meaning to get it back to me (for a few years!) etc. So I exchanged it thinking, well it’s just an eye shadow! The price on eye shadow of that age was $4.50 !! (hint: keep a copy of EVERY Look Book and EVERY order form just for these purposes! or you can call the company — they can tell you how much the product is — 1-800-272-9333 )
This is an excellent example from Unit Coach of how to communicate with our customers:
Getting Your Customers to Persuade Themselves
I went to a party a number of years ago and met a fascinating woman. We talked for quite a long time and all the way home in the car I raved about her to my husband. She was so intelligent and professional and I allowed as how I would recommend her to just about anyone. “Really?” asked my husband, “Tell me about her.” For the life of me I couldn’t tell him anything beyond the most basic information like her first name and what she did. I was dumbfounded that I knew so little about her. She was an expert conversationalist because she got me to talk about myself. Because of her questioning skills, I felt important and fascinating. Additionally, I thought she was brilliant - someone I liked and trusted. Amazing.
In the article, “That’s A Good Question!,” we determined that if we ask ourselves better questions, we will get better answers. Asking the right questions of your customers will directly affect your success as a consultant. Why? (more…)
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