Mary Kay is a service based business. Any time customer service is involved, listening is a top priority. One excellent way to deal with adversity in our business (because let’s face it, adversity will happen to some extent) is to allow the person the opportunity to vent. We discussed this at length at tonight’s meeting. It was rather fascinating.
Mary Kay Ash often said to imagine each person with a negative connotation of Mary Kay Cosmetics is holding a glass filled with muck. As they begin to speak of what it is they are unhappy with about Mary Kay, think of the glass emptying out. Listen to every word they say. Do not object. Do not interrupt. Do not disagree. The moment we do these things, the person will shut down and they will stop pouring the contents of the glass. (more…)
These are great tips for being prepared. I do my best to get ready for appointments the night before. Read on:
Eat that Frog!
by Brian Tracy
Tip 8
Prepare Thoroughly Before you Begin
One of the best ways for you to overcome procrastination and get more things done faster—have everything you need at hand before you begin. By being prepared, you just need one small mental push to get started on your HIGHEST VALUE TASK (or ugliest frog!)
This is very similar to preparing that Thanksgiving Day Dinner…you begin with your menu …then make a ‘list’ of items /food necessary, shop, then the big day…you have all the ingredients on the counter in front of you and begin putting the dinner together…one step at a time.
This installment had a lot of typos in it. Hopefully, I’ve corrected them all. This is really good for managing time and determining which tasks are most important, what can be done by someone else, and what can wait til another time. (more…)
I’m getting caught up with these frog tips! This article has some MK related examples in it. It is important to think about the outcome in making a decision to act. Think of the positive potential outcomes and use that as motivation to actually complete the task. Perform the task based upon the potential positive outcome rather than making excuses to abandon the task altogether. (more…)
I started this series quite some time ago. I forgot all about it! I’ll catch you up. My director has been posting these on her website. It’s called “Eat That Frog!” and it comes from Brian Tracy. This little lesson is about making a list and working the plan through. Sound familiar? (more…)
The biggest obstacle I face in my business is procrastination. I am notorious for putting off today what can be done tomorrow. Sound familiar? Shouldn’t it be why not do today what could be put off til tomorrow? I think the biggest problem I have is fear and the fear pushes me to make excuses why I don’t really have to call anyone right now; or why it can wait til tomorrow. Do you know how many customers I have probably dis-serviced? Probably many. (more…)
I found this article from Pick the Brain. I think it’s great for not only confidence, but also image. Because, after all, looking good and feeling good go hand in hand.
Self confidence is the difference between feeling unstoppable and feeling scared out of your wits. Your perception of yourself has an enormous impact on how others perceive you. Perception is reality — the more self confidence you have, the more likely it is you’ll succeed.
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This is really good for managing time and determining which tasks are most important, what can be done by someone else, and what can wait til another time. 
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