Tonight I have ordered my red jacket! I am so excited! Currently, I have two active team members and when you have two, you can order the jacket. Another one of my team members has told me she wants to start working in May. I have ordered the jacket so I have it in May. I am so proud of my team for being decisive women and taking steps to grow their businesses! I can’t thank them enough! (more…)
“Eagles will fly and chickens will peck forever.” This is a Mary Kayism. Tonight I’m writing a little bit about managing a team. It was our kick-off meeting for the new sales year this evening and I am so happy I went! We trained on the career path and how commissions work. It was good to have the information. I was more impressed with some of the advice we were given. The question came up about motivating your team or unit to sell. The answer was surprising.
The answer was not a “how to” on motivational speaking. Rather, it was to lead by example. Basically, it doesn’t matter how great of a motivator you are, if someone doesn’t want to be motivated, they won’t be. It goes back to that adage we often hear, “if you drag her in; you’ll be dragging her all the way.” Nobody wants a drag! 
The people who want to work will work. They will have questions. It is best to be working one’s own business and gaining experience than it is to motivate while working less. Also, motivating people into the ground who aren’t that into it anyway, will be quite draining on the motivator. (more…)
This is a fabulous concept! Another gem from Get Motivation: (more…)
Thought this was really good advice for people management from Unit Coach: (more…)
What makes a good director good? What makes a bad director so terrible? Sometimes the interpretation of good and bad is relative. What one person may perceive as a weakness, someone else may perceive as a strength. For instance, some directors have a good heart, but may lack in the organization area. To me, I would perceive her as a good director. Someone who works with her people, formulates relationships with her unit, and doesn’t give one notion that she views us as dollar signs. To me, that is a director I want to work with. She may be disorganized. For example, she may offer a prize and then time escapes her and when those who have earned the prize are ready to receive, it may be delayed. Some could get annoyed by this; especially if it happens often. My take, however, is prize mishaps are forgiveable. When I earn prizes, I’m usually not focused on what the prize is. Now and then, I am; however, for the most part I have my own set goals and I want to achieve those goals. If I happen to win something in the process, that’s a great bonus! If the prize is delayed or something happens where it changes, it doesn’t get me down. Some people are not like me and are upset when these things happen; understandably so. But, does disorganization necessarily make a director bad? It probably depends on your personality type. (more…)
It is the business of a Mary Kay® Independent Beauty Consultant to enrich women’s lives. We not only accomplish this through introduction of a great product. We do this by building our customers’ self esteem as well as our team. Anyone we put the product on is a potential team member. I’m not saying go out and recruit everyone you know. What I’m saying is, that in many cases, we are the only Mary Kay® people our customers know. How we behave is so important. If we are meeting a lot of people and working a full time business, we must be on our best behavior at all times. By doing this, it will ingrain that behavior into natural habit. That is what the Mary Kay® Image is all about. Not only looking good, but acting graciously. How we behave plants seeds in the thoughts of others as far as what Mary Kay® represents. Our actions not only impress upon our customers, but also our sister consultants! (more…)
I like this article. Where I work during the day, they are always stressing “world class service.” This concept is touched upon in here. This article stresses, “People don’t care how much I know until they know how much I care.” I’ve heard this statement over and over again in Mary Kay. It applies all the time.
———————–
Column By Jim Stovall
———————–
The Little Things
We are all rushed and crunched for time in our world today;
therefore, anything you choose to do should be done with
your best effort or not at all. With so many
responsibilities and opportunities before each of us daily,
there is no time nor reason to be mediocre at anything.
Everyone understands the urgency of performing well in the
tasks they consider to be “big things,” but they too often
overlook matters they consider to be “little things.”
If you really analyze the areas of your life, either
personally or professionally, that you consider to be “big
things,” you will find, if you look closely enough, that
they are nothing more than a series or group of “little
things.”
You may run the best, most efficient business operation ever
known to mankind, but if your people don’t answer the phone
politely and professionally, or if they don’t invest the
time and energy to simply get people’s names right, you are
wasting your time.
Our most precious possession is our name. One of the
elements that distinguishes world class service from
standard service–whether it be business, dining, hotel,
transportation, etc.–is that the world class professionals
greet you politely, energetically, and use your name
correctly.
There is a certain group of business “experts” who believes
that in order to be successful we must practice
intimidation. While I disagree with this philosophy, there
is an amazing learning opportunity for us all within these
intimidation theories.
These adversarial intimidators would tell you that the best
way to “put someone down” or try to establish your own
superiority is simply to mispronounce or misuse their name.
The most amazing, thoughtful, meaningful, and significant
message can be diminished by a simple typographical error.
No matter how profound the words on the page may be, if they
contain sloppy errors, you may as well stamp the words in
bright red across the top of the page: “I really don’t care
very much about this.”
You’ve heard it said countless times, but it is as true
today as the first time you heard it. People don’t care how
much you know until they know how much you care. If you want
to show people how much you care, pay attention to the
little things, and you will find the big things take care of
themselves.
As you go through your day today, do everything as if it
alone will make the difference between success and failure.
You will find that it does.
Today’s the day!
___________
This is an excellent example from Unit Coach of how to communicate with our customers:
Getting Your Customers to Persuade Themselves
I went to a party a number of years ago and met a fascinating woman. We talked for quite a long time and all the way home in the car I raved about her to my husband. She was so intelligent and professional and I allowed as how I would recommend her to just about anyone. “Really?” asked my husband, “Tell me about her.” For the life of me I couldn’t tell him anything beyond the most basic information like her first name and what she did. I was dumbfounded that I knew so little about her. She was an expert conversationalist because she got me to talk about myself. Because of her questioning skills, I felt important and fascinating. Additionally, I thought she was brilliant - someone I liked and trusted. Amazing.
In the article, “That’s A Good Question!,” we determined that if we ask ourselves better questions, we will get better answers. Asking the right questions of your customers will directly affect your success as a consultant. Why? (more…)
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