Posts Tagged ‘Customer Service’

Know Your Product Series: Skin Care Fresheners and Masks

• July 1st, 2007
• 3 Comments »

Well, it certainly has been a long time since I started the “Know Your Product” posts! I’m up tonight with lots of time on my hands so I’m going to dive right back in!

Masks

The primary function of a mask is to exfoliate the skin. Masks are part of the Classic Basic Skin Care line. This does not mean, however, that they cannot be paired with Time Wise. I use the Revitalizing Mask one in awhile to get a fresh feeling for my skin. I want to give the Clarifying Mask a shot one of these days as well. (more…)

Make Them Feel Important

• June 27th, 2007
• No Comments »

I like this article. Where I work during the day, they are always stressing “world class service.” This concept is touched upon in here. This article stresses, “People don’t care how much I know until they know how much I care.” I’ve heard this statement over and over again in Mary Kay. It applies all the time.

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Column By Jim Stovall

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The Little Things

We are all rushed and crunched for time in our world today;

therefore, anything you choose to do should be done with

your best effort or not at all. With so many

responsibilities and opportunities before each of us daily,

there is no time nor reason to be mediocre at anything.

Everyone understands the urgency of performing well in the

tasks they consider to be “big things,” but they too often

overlook matters they consider to be “little things.”

If you really analyze the areas of your life, either

personally or professionally, that you consider to be “big

things,” you will find, if you look closely enough, that

they are nothing more than a series or group of “little

things.”

You may run the best, most efficient business operation ever

known to mankind, but if your people don’t answer the phone

politely and professionally, or if they don’t invest the

time and energy to simply get people’s names right, you are

wasting your time.

Our most precious possession is our name. One of the

elements that distinguishes world class service from

standard service–whether it be business, dining, hotel,

transportation, etc.–is that the world class professionals

greet you politely, energetically, and use your name

correctly.

There is a certain group of business “experts” who believes

that in order to be successful we must practice

intimidation. While I disagree with this philosophy, there

is an amazing learning opportunity for us all within these

intimidation theories.

These adversarial intimidators would tell you that the best

way to “put someone down” or try to establish your own

superiority is simply to mispronounce or misuse their name.

The most amazing, thoughtful, meaningful, and significant

message can be diminished by a simple typographical error.

No matter how profound the words on the page may be, if they

contain sloppy errors, you may as well stamp the words in

bright red across the top of the page: “I really don’t care

very much about this.”

You’ve heard it said countless times, but it is as true

today as the first time you heard it. People don’t care how

much you know until they know how much you care. If you want

to show people how much you care, pay attention to the

little things, and you will find the big things take care of

themselves.

As you go through your day today, do everything as if it

alone will make the difference between success and failure.

You will find that it does.

Today’s the day!

___________

Product Changes: How to Deal

• June 16th, 2007
• No Comments »

The following information was sent to me last night by my director. I think it has some very helpful information and advice where product changes are concerned. Change is good. Remember that. Also remember, that it is against human nature to want to change. Most people reach a comfort zone, but sometimes, in order to improve, change must happen–even if it’s uncomfortable or even scary. These product changes are not the end of the world or the downfall of our MK businesses. They are just part of business as usual and adjustments will need to be made. This should be very useful information:

THIS IS VERY IMPORTANT INFORMATION - PLEASE READ THOROUGHLY!!!

If you’ve read your Applause magazine or been on-line to order recently, you’ve noticed that our product line is making some changes. And some of the current products have begun selling out. (more…)

Before You Replace That Old Old Product…

• June 7th, 2007
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My director just sent this to our unit on email. It makes some good points to be aware of if a customer wants to return a product to you that is extremely old. I hadn’t thought about this being a problem, but apparently, you could have issues with product replacement if you’re dealing with something extremely outdated. These aren’t my director’s words. She received the email from another director who received it from an SNSD who received it from the director (whew! You see where I’m going).

Please read on for the 411:

This is full of very helpful info about accepting a returned product from someone - or trading products. This needs to be covered in New Consultant Training:

I just got off the phone with the Product Replacement dept. I had a product replacement order on hold and I learned some interesting news I wanted to share.

The reason my order was on hold was that one of the products (eye shadow —dark purple “Iris” ) had a day code of 1996 !! Holy smokes that’s 10 years old. It was being returned by one of my really, really good customers that has been with me along time. I figured I would return it and see if the Co. would take it. She brought it to my open house to exchange because she just can not make the color work for her and has been meaning to get it back to me (for a few years!) etc. So I exchanged it thinking, well it’s just an eye shadow! The price on eye shadow of that age was $4.50 !! (hint: keep a copy of EVERY Look Book and EVERY order form just for these purposes! or you can call the company — they can tell you how much the product is — 1-800-272-9333 )

(more…)