Tonight at my meeting I couldn’t believe my luck! I arrived a little late because although I was off all day, I slept way in and I had been trying to get products together for a customer who wanted them for her trip. She leaves in the morning so I had to act fast! Fortunately, someone could front me the products because my order isn’t here yet and she was so happy I could personally deliver them to her. She doesn’t live very close to me. I normally mail her orders to her, but this was a special circumstance and I am more than happy to accommodate in these situations. (more…)
Like last year, the common theme at Career Conference was relationships. It was stressed that this business is built on personal relationships and is not meant to be worked on paper or online. I think this is such an excellent point. People often ask me in regard to this blog if it has increased my sales or my business. The answer is an emphatic no and that is a good thing. The purpose of this site if for me to be accountable to myself and to provide information and possibly some inspiration to others in this business and businesses like it. This blog has strengthened and enriched my business in a way that has no monetary value. It has put me in touch with some amazing people who share similar goals and it provides a tremendous support system not only for me, but for those who read and comment as well. I have all of you who read and write your encouraging comments to thank for that. (more…)
Since the holidays are literally just around the corner it is time to think about holiday selling and still working through the hussle and bustle of the holiday season. I’ll admit, in the past I have always been intimidated by November and December. The first year I was working my business I did a craft bazaar at a church and when I called the leads many were too busy due to holiday plans. This year (5 years later) is different! For the first time I am READY for the season and will take control of the situation. (more…)
This is a sort of continuation of my earlier post on the Scavenger Hunt. In that post I mentioned it was not for me. It was too “Mary Kay Commando” for my taste. The feeling it gave me was uncomfortable. I felt like I was attacking people rather than attracting. There really wasn’t anything attractive about it. Again, don’t get me wrong, if you are a lover of this method of generating leads, go for it. If not, read on. (more…)
What keeps your customers loyal to you? How do you ensure that another less scrupulous consultant won’t be able to swoop down and take customers right out of our customer base? The answer is customer service. If you build a strong relationship with your customers and listen to their needs and wants; they won’t dream of buying their products from anyone but you. (more…)
I did it! I made five more contacts tonight. Four were via the phone and one was via email as I only had that to contact her. Tonight I contacted existing customers rather than new leads. I left three messages and spoke to one. I’m very happy I spoke to the one I did. She had returned product to me awhile back and was going to visit my website to see if she wanted to do an exchange. It had been months since we had spoken so I really wanted to touch base with her since she returned the product and I had not yet refunded her.
We chatted for a few minutes. She now uses a different skin care line, but she may be interested in seeing what’s new with my product line. Tomorrow I am mailing her the refund check and in a couple of weeks I’m calling her back and we are going to schedule an appointment! I hope to hear from my other two customers soon so that we can possibly schedule appointments, too. (more…)
Do you have some issues with product changes? More importantly, are your customers expressing frustrations to you? Remember, there is a very important resource for our customers. It is Mary Kay’s toll free customer service line: 1-800-MARY KAY. If you have a customer who isn’t happy with a product discontinuation or who may have a suggestion to make to improve a product she would love even more if…(fill in the blank); tell her about this tool! (more…)
I’m trying yet another tactic to drive my sales up this month. I don’t know why I didn’t think of this before. I guess I kind of got the idea from the training I had on open house alternatives. I’m having a Five and Ten sale. Everything is either $5 or $10. It’s older discontinued items that I just want to move. I have original Satin Hands, Pedicure Sets, nail polishes, past holiday limited edition items, and Embrace Spa products. I’ve already sold the Satin Hands set and I expect to sell much more once I launch the sale tomorrow. I told a couple people about it today and they are very excited.
Did I mention I’m doing this primarily at work? I am. I have large drawers in my desk and the stuff will fit nicely inside. One drawer will have $10 items and the other will have $5 items. Perfect! This promotion is exciting to me and I expect some pretty good results. I’ll post them as I experience them! If anyone has other year end sales ideas, feel free to share them!
Did you know there are more than 12 days left until Christmas? I wasn’t even paying attention. There are actually 13 more shopping days left. That is a lot of time and tonight at my meeting, my eyes were opened to so many possibilities that I just have to share my new knowledge! Once a month, our unit joins 5 or 6 other units for a large training session. Tonight was the December night! I was able to train with directors I don’t see on a weekly basis. It was excellent. (more…)
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Tomorrow I am mailing her the refund check and in a couple of weeks I’m calling her back and we are going to schedule an appointment! I hope to hear from my other two customers soon so that we can possibly schedule appointments, too. 
Do you have some issues with product changes? More importantly, are your customers expressing frustrations to you? Remember, there is a very important resource for our customers. It is Mary Kay’s toll free customer service line: 1-800-MARY KAY. If you have a customer who isn’t happy with a product discontinuation or who may have a suggestion to make to improve a product she would love even more if…(fill in the blank); tell her about this tool! 
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