Posts Tagged ‘Communication’

The Importance of Feedback

• December 5th, 2007
• 2 Comments »

This is a fabulous concept! Another gem from Get Motivation: (more…)

It’s Not About You (Part 1)

• November 26th, 2007
• 1 Comment »

An important concept that I think hinders many of us in our attempts to talk to new potential customers (and team members) is that it’s not about us. It’s all about them. We tend to let ourselves get in the way. When we worry about how someone will react to us, we are really thinking about how that will affect us. I have changed my train of thought and projected it onto how she will benefit from trying MK, the fun to be had at an appointment, etc. If she says no, fine. And then I will ask, no not now, or no never? I want to be clear. No doesn’t always mean never. Sometimes it means not right now. If we ask, they will tell us. What we need to do is take ourselves out of the equation. (more…)

Networking 101: How Far Will You Go?

• November 25th, 2007
• 5 Comments »

This weekend I’m traveling about an hour or so away from home in order to find new leads. Why? Why would I do this? It’s because I like to “think nationally.” You may have heard me say that before on my blog. It’s like thinking globally, but in MK-speak, that is nationally because one day, I would love to be an NSD. That is going to take me years. I’m not naive to that fact. But, when we make big goals, we have to be realistic when we are creating them and determining how much work it will take. (more…)

Networking 101: What to Say–Some Suggestions

• November 20th, 2007
• 1 Comment »

Have you ever mentioned to someone that you are a Mary Kay Consultant and received an eyeroll in response?  Or, maybe you told a close friend or relative you’ve decided to become a Mary Kay Consultant and her response was less than *ahem* enthusiastic. It can be a powerful deflator, can’t it? Our toughest customers are the people who know us best because they know us from way back when we couldn’t sell enough candy for girl scouts! What begins to happen is an internalization of any adversity or rejection. We take it personally. It simply can’t be taken personally. Most likely, it has nothing to do with us. (more…)

The Lead Lipstick Scare

• November 1st, 2007
• 3 Comments »

Lately there has been a lot of media hype about lead in lipsticks. There are several emails in circulation regarding this issue. MK Rules has an excellent and informative article on her site. Thanks, MK Rules!

I received the emails claiming Mary Kay lipstick has zero lead in it. Not wanting to give out any incorrect info, I called Mary Kay, Inc. and asked about it. Here is what they told me: (more…)

Communication: Another Approach to Objections

• October 10th, 2007
• 5 Comments »

 We’ve all heard directors say, “when someone says, ‘no,’ she really means ‘not now.’” Yes and no. This line of thought can lead to what some perceive as stalking (and, OK actual stalking). There is a simple way to avoid this faux pas. Communicate and ASK. Communication is key in our business. We want to build lasting relationships with our customers. Part of doing this is talking to them in the moment. This starts from the first contact whether it’s a random encounter or a guest at a skin care class.

I’m sure we’ve talked to someone about Mary Kay and they responded with, “I don’t wear makeup.” Or, “No, I’m a soap and water kind of girl. No time to fuss and fluff!” These dismissive responses can give the impression that they never want to try Mary Kay. They may also imply (or we may infer) that Mary Kay is beneath them. We may feel belittled like what we do is frivolous. Whatever the case may be, these are assumptions on our part. Why assume? Why not ASK a more involved question? (more…)

Empty the Glass

• October 9th, 2007
• No Comments »

Mary Kay is a service based business. Any time customer service is involved, listening is a top priority. One excellent way to deal with adversity in our business (because let’s face it, adversity will happen to some extent) is to allow the person the opportunity to vent. We discussed this at length at tonight’s meeting. It was rather fascinating.

Mary Kay Ash often said to imagine each person with a negative connotation of Mary Kay Cosmetics is holding a glass filled with muck. As they begin to speak of what it is they are unhappy with about Mary Kay, think of the glass emptying out. Listen to every word they say. Do not object. Do not interrupt. Do not disagree. The moment we do these things, the person will shut down and they will stop pouring the contents of the glass. (more…)