Archive for October 10th, 2007

Know Your Product Series: The Line Reducer

• October 10th, 2007
• 8 Comments »

Last night at my meeting I got some great training and tips on this fabulous product! The Targeted Action Line Reducer is designed to offer both instant and long-term effects. It plumps the skin in the face where lines occur within 10 minutes and also aids in the disappearance of those lines over time! Amazing! But there are some things you should know: (more…)

Communication: Another Approach to Objections

• October 10th, 2007
• 5 Comments »

 We’ve all heard directors say, “when someone says, ‘no,’ she really means ‘not now.’” Yes and no. This line of thought can lead to what some perceive as stalking (and, OK actual stalking). There is a simple way to avoid this faux pas. Communicate and ASK. Communication is key in our business. We want to build lasting relationships with our customers. Part of doing this is talking to them in the moment. This starts from the first contact whether it’s a random encounter or a guest at a skin care class.

I’m sure we’ve talked to someone about Mary Kay and they responded with, “I don’t wear makeup.” Or, “No, I’m a soap and water kind of girl. No time to fuss and fluff!” These dismissive responses can give the impression that they never want to try Mary Kay. They may also imply (or we may infer) that Mary Kay is beneath them. We may feel belittled like what we do is frivolous. Whatever the case may be, these are assumptions on our part. Why assume? Why not ASK a more involved question? (more…)