Archive for October 9th, 2007

Empty the Glass

• October 9th, 2007
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Mary Kay is a service based business. Any time customer service is involved, listening is a top priority. One excellent way to deal with adversity in our business (because let’s face it, adversity will happen to some extent) is to allow the person the opportunity to vent. We discussed this at length at tonight’s meeting. It was rather fascinating.

Mary Kay Ash often said to imagine each person with a negative connotation of Mary Kay Cosmetics is holding a glass filled with muck. As they begin to speak of what it is they are unhappy with about Mary Kay, think of the glass emptying out. Listen to every word they say. Do not object. Do not interrupt. Do not disagree. The moment we do these things, the person will shut down and they will stop pouring the contents of the glass. (more…)

2008 Breast Cancer 3 Day!

• October 9th, 2007
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I’ve officially registered for The 3 Day in 2008! I have about 10 months to raise $2200. My goal is to raise $200 in donations each month. October is the perfect month to get started!  If anyone is interested in making a donation, you can do so online. My personal website is up and running!