Archive for June 7th, 2007

Before You Replace That Old Old Product…

• June 7th, 2007
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My director just sent this to our unit on email. It makes some good points to be aware of if a customer wants to return a product to you that is extremely old. I hadn’t thought about this being a problem, but apparently, you could have issues with product replacement if you’re dealing with something extremely outdated. These aren’t my director’s words. She received the email from another director who received it from an SNSD who received it from the director (whew! You see where I’m going).

Please read on for the 411:

This is full of very helpful info about accepting a returned product from someone - or trading products. This needs to be covered in New Consultant Training:

I just got off the phone with the Product Replacement dept. I had a product replacement order on hold and I learned some interesting news I wanted to share.

The reason my order was on hold was that one of the products (eye shadow —dark purple “Iris” ) had a day code of 1996 !! Holy smokes that’s 10 years old. It was being returned by one of my really, really good customers that has been with me along time. I figured I would return it and see if the Co. would take it. She brought it to my open house to exchange because she just can not make the color work for her and has been meaning to get it back to me (for a few years!) etc. So I exchanged it thinking, well it’s just an eye shadow! The price on eye shadow of that age was $4.50 !! (hint: keep a copy of EVERY Look Book and EVERY order form just for these purposes! or you can call the company — they can tell you how much the product is — 1-800-272-9333 )

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